Privacy Policy
In these terms and conditions we, us or our refers to Heather Pender Counselling and this website refers to heatherpendercounselling.co.uk
Heather Pender is committed to preserving the privacy of all visitors to heatherpendercounselling.co.uk. Please read the following to understand how we use and protect the information that you provide to us in line with GDPR (General Data Protection Regulation).
By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this policy.
Information Collection
When you contact Heather Pender through heatherpendercounselling.co.uk you may be asked to provide certain information about yourself including: your name, email address, phone number, contact details, requirements and other information which we may request from you via our contact page, emails or letters you send to us or information gathered during telephone conversations with you.
Use of your Information
Your information will enable us to improve our website, to offer you our services, and to answer your enquiries. We will also use and analyse the information we collect so that we can administer, support, improve and develop our services.
In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this web site or our services. We might also use your information to contact you with information which we think may interest you. Our understanding is that by contacting us and expressing an interest in Heather Pender Counselling you consent to us using your information for these purposes under GDPR's 'soft opt-in'.
The personal information we collect and store about you, and which you provide to us via our contact page, is used only for the purpose of fulfilling your request for further information and is not shared with any third parties. No data about you is transferred or processed outside the UK.
Because people often only contact us infrequently, we keep the information we hold about you for a period of approximately 2 years after your last contact with Heather Pender, or until you tell us you no longer wish to be contacted.
If at any time you wish us to remove your details from our records, please just let us know.
Information Sharing and Disclosure
The information you provide to us will be held on in the UK and may be accessed by or given to third parties who act with us, to fulfill your requirements (eg to enable the organising of your counselling sessions or services for your company). By submitting your personal data, you agree to this transfer, storing or processing.
To enable us to monitor and improve our web site, we gather certain aggregated anonymised information about your use of the site, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our web site you visit. We may aggregate statistics, traffic patterns and related site information. Such aggregate data will not include any information which could be used to identify you personally. See our Cookie Policy below.
Finally if Heather Pender enters into a joint venture with, or joins with another entity, your information may be shared with our new partners or owners if relevant.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us as we are the data controller for this information.
Confidentiality and Security
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Changes to this Privacy Policy
We may change our privacy policy at any time without having to give you prior notification. Any changes to our privacy policy in the future will be posted to the site and/or, where we think it is appropriate, through email notification.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Heather Pender
Cookie Policy
We use cookies on our website to improve your user experience and to collect anonymised visitor statistics to monitor this website's performance.
When someone visits our website at www.heatherpenderconselling.co.uk we collect standard internet log information and details of visitor behaviour patterns. This allows us to find out the number of visitors to the various parts of our site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any part of our website. We will not associate any data gathered from this site with any personally identifying information from any source.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Use of cookies and how to control and delete cookies
If you wish to restrict or block the cookies which are set up by the website you can do this through your browser settings. Where pages include embedded content from other sources such as Youtube or Facebook, your computer may be presented with cookies from those sources. We do not control or have access to cookies set by third-party websites.
We use Google Analytics to supply site analytics for our website usage to improve the way we present our website. Google – policies.google.com/privacy
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout